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General terms and conditions
Overview


1. Scope of application
2. Contracting party
3. Offer and contract conclusion
4. Right of withdrawal
5. Prices and delivery costs
6. Delivery
7. Payment
8. Retention of title
9. Warranty
10. Environment and waste disposal
11. Final provisions

Additional Information

Ordering procedure
Contract text
Contract language

 

General terms and conditions

1. Scope of application
These general terms and conditions shall apply to all contracts concluded between a consumer and Abstandshalter-online.com (§13 BGB). A consumer is any individual that concludes a transaction for purposes that cannot be attributed to its commercial activities or self-employment.

2. Contracting party

The contract is concluded with:
Abstandshalter-Online.com
Einzelhandel für Abstandshalter und Zubehör
Marlene Powelleit-Kloth
Borstelweg 20
D-25436 Tornesch

You can contact our customer support for questions and complaints on working days from 9:00AM till 5:00PM by phone on +49 4122 47547 or by mail at info@abstandshalter-online.com

3. Offer and conclusion of contract
3.1 The presentation of the products in our online shop does not constitute a legally binding offer but an invitation to order. Errors and omissions excepted.

3.2 By clicking the button “Confirm Order” during the final step of the ordering procedure you place a binding order for all goods in the shopping basket. The contract is concluded if we accept your order by sending a confirmation by e-mail immediately after receiving your order.

Deviating from this, if you chose an online payment method or another advance payment method during the ordering process, the contract is concluded at the moment you trigger your payment.
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4. Right of withdrawal

A consumer is any individual that concludes a transaction for purposes that cannot be attributed to its commercial activities or self-employment.

Instructions on the right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period is 14 days from the day that you or a third party named by you that is not the carrier acquires physical possession of the goods.

To exercise your right of withdrawal you have to inform
Marlene Powelleit-Kloth
Borstelweg 20
D-25436 Tornesch
Tel.: 04122 47547
Fax.: 04122 47533
Phone: +49 4122 47547
Fax: +49 4122 47533
E-mail: info@abstandshalter-online.com

of your decision to withdraw from this contract by an unequivocal statement (e.g. by letter, fax or e-mail). You may use the enclosed standard withdrawal form, but that is not mandatory.

To meet the deadline for withdrawal, it is sufficient to send the statement concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of delivery other than least expansive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment you used for the initial transaction, unless you have expressly agreed otherwise; in any case, you will not be charged any fees for such reimbursement. We may withhold reimbursement until we have received the returned goods or until you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send the goods back before the period of 14 days has expired. You will have to bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Exclusion of the right of withdrawal:

The right of withdrawal does not apply to contracts for the delivery of goods which are not prefabricated and which were made on the consumer’s individual selection or determination, or goods which were clearly tailored to the consumer’s personal requirements.

Withdrawal form
To exercise your right of withdrawal, please fill out this form an send it back to us (Use of this form is not mandatory?):

To:
Marlene Powelleit-Kloth
Borstelweg 20
D-25436 Tornesch
Fax.: 04122 47533

E-mail: info@abstandshalter-online.de

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*)
Ordered on (*)/received on (*),
Name of consumer(s)
Address of consumer(s)
Signature of consumer(s) (only if this form is notified on paper)
Date
(*) Delete as appropriate

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5. Price and delivery costs

5.1 Die auf den Produktseiten genannten Preise enthalten die gesetzliche Mehrwertsteuer und sonstige Preisbestandteile.
5.2 The prices stated on the product pages include the statutory value-added tax and other price components.

5.3 In addition to the indicated prices we charge for delivery within Germany

3,95 Euro insured shipping with DHL or UPS. The shipping fee covers transport, approved packaging and insurance.

We also deliver to DHL Packstation! (Available in Germany only!)

5.4 The shipping fee covers transport, approved packaging and insurance.

5.5 Shipping fees to the EU and Switzerland

Shipping fees to the EU and Switzerland

 

BeNeLux 14,9 Euro
Österreich 14,9 Euro
Schweiz, Liechtenstein 29,9 Euro
Dänemark 14,9 Euro
Tschech. Republik 14,9 Euro
Frankreich, Monaco 14,9 Euro
Großbritannien 14,9 Euro
Ungarn 14,9 Euro
Polen 14,9 Euro
Italien, Slowakei 14,9 Euro
Slowenien 14,9 Euro
Serbien, Bosnien 29,9 Euro
Spanien 14,9 Euro
Schweden 14,9 Euro
Estland,Lettland, Litauen 14,9 Euro
Finnland 14,9 Euro
Kroatien 14,9 Euro
Portugal 14,9 Euro
Norwegen 29,9 Euro



Shipping is charged without value-added tax. Payment by cash on delivery is not possible abroad (outside Germany). Shipping fees will be clearly stated in the shopping basket and again on the ordering page.

5.6 For deliveries to non-EU states, customers may be obliged to pay additional customs, taxes or fees, but not to the supplier but to their competent customs or tax authorities. Customers are advised to consult their customs and tax authorities about the details prior to ordering.

6. Delivery

6.1 Deliveries are only possible to shipping addresses in the EU or Switzerland. Delivery is carried out by DHL or UPS.

6.2 The delivery time, unless stated otherwise in the offer, is approximately 1 – 2 weeks. Deviating delivery times are indicated on the corresponding product pages.

6.3 Should not all ordered items be in stock, we are entitled to partial deliveries at our own costs, as long as it is reasonable.
If the ordered product is not available because we did not receive it from our supplier without our own fault, we are entitled to withdraw from the contract. In this case, we will contact you immediately and, if appropriate, recommend a comparable product. If no comparable product is available, or if you not wish a comparable product, we will reimburse you for payments already made.

7. Payment

7.1 Payment can be made either in advance, by PayPal or credit card.

7.2 Advance payment / transfer

This is the common bank transfer from your bank you have to initiate yourself upon receipt of the order confirmation, either by a form or online. Shipping of the goods will be done after receipt of your payment.

7.3 You are entitled to set off a claim only if your counterclaims have been legally established as final and absolute or are undisputed or have been acknowledged by us in writing.

7.4 You can only exercise a right of retention insofar as the claims result from the same contract.

7.5 In case of payment by credit card or direct debit, the debiting takes place at the time of the shipping of the goods.

8. Retention of title
We reserve the title to the goods until full payment has been made.
9. Warranty and customer support
The warranty follows the legal regulations.

You can contact our customer support for questions and complaints  on working days from 9:00AM till 5:00PM by phone on +49 4122 47547 or by mail at info@abstandshalter-online.com

10. Environment and waste disposal
Concerning the sales packaging which we filled for the first time with goods and sent to private end customers, our company has joined the nationwide return system operated by Landbell AG, Mainz, Germany (customer number: 4106854) to ensure that our statutory obligations pursuant to Section 6 of the German Packaging Ordinance (VerpackV) are met. For further information, please see www.landbell.de

11. Final provisions
These General Terms and Conditions are are governed exclusively by the law of the country in which the company is located. The UN Convention on the International Sale of Goods shall not apply.

Further Information
Ordering process

Once you found the desired product, you can add it to the shopping basket without obligation by clicking the button “??? (In den Warenkorb)”. You can see the content of the shopping basket without obligation at any time by clicking the button “??? (Warenkorb)”. You can remove the products from the shopping basket at any time by clicking the checkbox next to the product followed by clicking “??? (Warenkorb aktualisieren)”. If you want to buy the products in the shopping basket, click the button “??? (Zur Kasse)”. Then please enter your data. Mandatory fields are marked with a *. A registration is offered, but is not necessary. Your data is transmitted encrypted. Now please select your preferred shipping and payment methods. Please check your data again after filling it in. By clicking the button “Confirm Order” you complete the ordering process. The ordering process can be aborted at any time by closing the browser window. You get additional information on the individual pages, e.g. regarding possibilities for corrections.

Text of the contract

We save the text of the contract and send you your order data and our general terms and conditions by mail. You can also view the general terms and condtions here at any time. You can view your previous orders in our customer login area.

Contract language
The contract language is german.

AGB as Download
General terms and conditons as download

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